Transcript lightly edited for readability. Figures reflect the speaker’s account.
Brenda Gross
Before I had Zingage, I can say as a business owner, it was stressful and frustrating. We couldn't solve the problem for on-call. I tried using our existing staff and they would rotate on the weekends. Somebody else would try to have to step in. We then tried to hire somebody to just do that job, but eventually they got tired of carrying the phone around all weekend. So, we had this horrible turnover with our after hours. When Zingage first started offering the AI scheduler, I was like, "Oh my god, this could solve all my problems."
The staff were so happy to get their life back on the weekends, go to the birthday parties, and it allowed them to be more productive, I think, during the day because they didn't feel like they would have been working all weekend. And our care coordinators, they get time back to be able to do these other things that matter. Call that client and say, "Hey, you had a new caregiver yesterday. How was she? How'd she work out?" Do those things that really, really matter and that are important in developing relationships and thus growing your business.
The other thing before Zingage, we were just using them on the weekends and after hours. About a month ago, we had an upcoming maternity leave, but thank god for Zingage. Now, we have Zingage working during the day for us from 8:30 until noon, which has been a huge help. Being able to just literally go in and deciding we're going to turn on Zingage, go in, easy peasy, put it on the schedule, and she took over like flawlessly. The girls like in 2 days were like, "Oh my gosh, my stress level's gone down.
I can get my stuff done. I'm not, you know, constantly trying to schedule a shift and the phone rings." We call our AI Grace, so I'm going to call her Grace. So, Grace just steps in, she goes into our WellSky, she documents it, and the nice thing is I don't have to worry that she's done it correctly. Like, I know without a doubt she's done her job. When you hire somebody new, that's the other thing is you're always spending time checking on them. Did they do it right? Did they get proper notes?
But, when we use Grace, when you tell to do something, she does it right over and over again, and everybody in the office can trust that. When we first started working with Zingage, I was that person who didn't think I was going to like AI. I was a little skeptical at first, but then once I got to know what does Zingage AI works, I was super impressed. With Grace, she's somebody who we continually continually are improving, and her abilities change every day, which just kind of blows my mind.
A good example I have is Super Bowl this year. We had a client call, mom was being discharged from the hospital. She's called and she's like, "Hey, mom's coming out today. Can we have care put in in 2 hours?" Then I hung up and immediately panicked, because that's what we do. We panic. I called my director of operations and I said, "I don't know if Grace is going to be able to do this like 2 hours. I think we need to come up with some names. This is tough. This is Super Bowl Sunday."
By the time my director and I started coming up with some names and what to do, Grace had already filled the shift. Plunked it in called the family and we were able to take care of that family, and they just, of course, think we're awesome because of it, and really it was Grace that was being awesome. When looking at the ROI of Zingage, I've had people ask me, "How does that benefit your agency?" There's multiple things that come to mind, and the biggest thing is the decreased cost in recruiting and turnover and training.
In our industry, as we know, care coordinating is a grind, it's tough, it's frustrating. Having Zingage and AI has cut down on that because we're able to run without that extra care coordinator, so we can focus on those things that matter. The other ROI would be the increase in customer satisfaction because we're not making those mistakes. We're following up on clients now. We're calling them to find out how service was. We're getting into the homes more often. Grace just gets it done.
She doesn't get upset. She's not sick. She's not tired. She's Grace. She's our Grace. One of the things that I think sets Zingage as a company is that they really listen to their customers. When I first started with Zingage, the nice thing was if we had an issue or something that we felt that the AI could do better, we would just contact Zingage and they would take care of it. Zingage is a company who jumps on it and problem solves and truly wants to make the product better and truly understands the senior industry.
You can tell that passion with Victor and David and everybody in the company that they really want to make your life easier as a home care owner. That's what I love about Zingage.
