Case Studies
CUSTOMER STORY / QUALICARE SAN FRANCISCO BAY AREA
How Rishi Mehta’s team brought AI into scheduling, expanded coverage and helped its scheduler take the lead.
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Watch Rishi’s story · 2:00
Rishi Mehta · Qualicare San Francisco Bay Area, California
24/7
Operator coverage, expanded from nights and weekends.
Nico leads
The scheduler manages Riley and the team’s operating rules.
Work-life balance
Rishi reports relief from stressful overnight scheduling.
Rishi Mehta’s account, October 2026. Individual agency experiences vary.
At a glance
Problem: More scheduling coverage meant more overnight calls and more people to cover them.
What changed: The team introduced Riley alongside its scheduler and expanded coverage over time.
Result: Riley now runs around the clock, while Nico oversees how the team works with it.
Every new shift added more to coordinate
For Rishi, scheduling was the operational problem that kept growing with the business. The three-in-the-morning calls still needed an answer. Nights, weekends and time off still needed coverage.
Qualicare first used local care coordinators, then virtual assistants. That changed the cost of staffing, but it did not remove the need to keep adding coverage as the agency grew. Rishi was already using Zingage’s rewards system when he joined an early pilot of its AI scheduling product.
Bring the scheduler into the change
Nico had worked in recruiting before taking on scheduling. When the team introduced AI, he had a direct concern: was it there to replace him?
Rishi explained that the goal was to take repetitive work off Nico’s plate and help him handle more. Nico began learning the tools, testing how Riley worked and building the team’s operating processes around it.
From nights to around-the-clock support
The rollout happened in stages. Rishi started with nights during the week, added weekends and then moved to 24/7 coverage.
Nico remained responsible for how the team used Riley. The agency supplied its rules, updated instructions and adapted its operations as it learned what worked. Rishi describes the relationship as a scheduler managing an assistant.
01
Weeknights
02
Weekends added
03
24/7 coverage
The rollout Rishi describes in his October interview.
A different way to think about growing
Before Operator, Rishi describes scheduling as stressful, chaotic and unpredictable. The team depended on people working through nights, weekends and holidays.
He says having Operator helped restore work-life balance. His next ambition is to grow the agency without increasing scheduling overhead at the same pace. That is the direction he is working toward, supported by an existing scheduler and an AI assistant.
What could your scheduler do with more support?
See how Zingage Operator could help your team handle routine scheduling and after-hours calls.
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